Customer Service

Here you can find information on the following:

DISCLAIMER

Information provided on this site is not designed to diagnose, prescribe, or treat any illness or injury and is provided for informational purposes only. In no way are any of the materials presented within this site meant to be a substitute for professional care or attention by a qualified medical practitioner, nor should they be construed as such. Always consult a doctor, or other alternative practitioner before using any remedy. Aromawear assumes no liability for claims arising from the misuse of our products. Placing an order with us constitutes your acceptance of our terms and policies.

PRIVACY POLICY

We recognizes the sensitive nature of the personal and financial information that you disclose to us and we are committed to protecting your privacy. We think it is important that you understand what information we collect about you and how we use this information. The purpose of this document is to explain those issues clearly and in plain English.


INFORMATION WE COLLECT

If you are simply visiting our site and you do not register or place an order, we do not collect any personal information.
Should you decide to purchase any products or services that we may offer, we must have accurate information to pass along to our credit card processing service and to handle the details of your order internally. In our normal course of order processing we collect personal information about you including:

       Your Complete Name
       Credit Card Billing Address
       Home Phone
       Work Phone
       Email Address
       Credit Card Number
       Credit Card Expiration Date
       Credit Card Verification Number

All of this information is required if you want us to process your order for products or services. If you do not provide this information then we are not able to complete you order and it will be cancelled.

If you join our mailing list then we will collect your e-mail address for the sole purpose of sending your our newsletter. Each newsletter will include an opt-out link in case you want to unsubscribe. During the time that you are a subscriber we will maintain your e-mail address in our database. Once you unsubscribe your email address is deleted.


PARTIES WITH WHOM WE SHARE INFORMATION

We work with a credit card processing company to process all orders that we receive. This processor requires all of the information that we collect. We also require all of this information so that we can process your order internally.
Except as already stated, we do not share this information with any other entity unless that information is specifically subpoenaed by a court of competent jurisdiction in the course of a criminal investigation for credit card fraud or for other legal reasons.


OUR SECURITY PROCEDURES

We take steps to safeguard your information. We restrict access to your personal and account information to our employees who need to know that information to perform their job function and to the credit card processors that we work with. We maintain physical, electronic, and procedural safeguards that comply with established standards to guard your information. Your credit card information is never stored on our servers.


USE OF COOKIES

Our server sets and retrieves "cookies" in the normal course of browsing our site. These cookies do not contain any personally identifiable information. They are "state" cookies which simply means that they are used to identify a browser session in order to make sure that our server communicates directly to your browser (maintains state) and not with the browser of any other person visiting our site. When you leave our site the cookie expires.


LINKS LEADING OFFSITE

Our web site may provide links which will take you to web sites that are owned or operated by other companies. Should you decide to visit any of these sites, you will be subject to their individual privacy policies which may not be the same as ours. We are not responsible for the actions that you take on any site not owned or operated directly by us.


HOW TO OBTAIN MORE INFORMATION

If you have questions, concerns or comments about our privacy policy,
please write to:

Aromawear
Attn: Privacy Manager
25 Haggerty Hill Road
Rhinebeck, NY 12572
Or email to info@aromawear.com